frequently asked questions
how long does shipping take?
once your order has been shipped:
delivery to main centres within 2 – 4 working days (Johannesburg, Pretoria, Durban).
delivery to regional & outlying areas could take up to 5 – 7 working days.
how long does it take to ship my order?
2-3 business days.
how do I track my order?
utilize your waybill number for tracking at https://track.bobgo.co.za
how do I return my order?
furniture may be returned for credit or exchange within 10 days from date of purchase (unfortunately no refunds are given).
refunds will exclude all delivery fees that are paid as part of the order.
in the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account.
If we accidentally deliver the wrong product to you, or if the product is not as described, please contact us and we will arrange to collect the product from you.
can I change or edit my order?
once your order has been processed it cannot be changed. Should you have any urgent queries please contact us.
couldn't find your answer?
we are here to help. if you couldn't find the information you are looking for, please reach out to us. our team is eager to assist you.